🛟Support
Reach the team, appeal a punishment, report a player, or sort out a store issue.
Ban appeals
Think a punishment was a mistake? Submit an appeal with your username and details.
Appeal in DiscordStore and payments
Missing perks or a billing question? Contact us within 14 days of purchase.
Visit storeHow to report
Include as much detail as possible so staff can act quickly.
- 1Gather evidence: screenshots, clips, and the offender’s exact username.
- 2Open a ticket in the #reports channel on Discord.
- 3Describe what happened, where, and when (server time helps).
- 4A staff member will follow up. Do not share ticket details publicly.
Support FAQ
What versions do you support?+
Java 1.20.x through 1.21.x and Bedrock 1.20 and newer. We recommend the latest stable release.
Can Java and Bedrock players play together?+
Yes. The network is cross-play. Bedrock players connect through the same address on port 19132.
I can’t connect. What should I check?+
Confirm your client version, try the direct IP, disable VPNs, and restart your client. If it persists, check the status widget on the home page or ask in Discord.
Do I need any mods?+
No mods are required. Approved optional mods include minimaps without radar, Optifine, and FPS boosters.
Is there a cost to play?+
No. Beyond Horizons is free to play. Ranks and cosmetics in the store are optional and support the server.
How do I report a player or bug?+
Use the Support page or the #reports channel in Discord. Include screenshots or clips when possible.